Shipping and Delivery
If you have any questions about shipping or need further assistance, please contact us via your preferred method.
Representatives are available Monday-Friday 11AM-7PM. Saturday 9AM-5PM. Sunday 11AM-5PM. PST
Inquiries outside of business hours will be answered on the next business day.
Email: email@example.com or Phone: 1 (888) 889-7611
$10 Ground Shipping Flat Rate. (Our Shipping Method of Choice)
Free shipping on all orders over $200
UPS Three Day Select
UPS Second Day Air
UPS Next Day Air
Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
PLEASE NOTE: Next Day Air & 2nd Day Air are considered shipping methods, and do not necessarily guarantee a specific delivery day. Adverse weather conditions, carrier issues, and acts of G-D can delay deliveries. Shipping charges (including express shipping charges) will not be refunded.
Standard delivery time for orders within the U.S. can be between 1-5 business days. Delivery time varies depending on your location within the United States. Express shipping options are available on checkout.
We reserve the right to choose our carrier of choice for all shipments (including express shipments).
Do you ship internationally?
Yes, we ship to international locations other than U.S. Territories and Military APO/FPO addresses. International customers must use the PayPal checkout option. You do not need a PayPal account, and can use your credit card.
How do I track my order?
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the shipping provider website. You can also track your order in your order history if you created an account. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
When do I expect to receive my order?
Orders usually ship the same day or the next day. If we can't ship the order within a couple of days, we will contact you.
Will I have to sign for my package?
Some orders require a signature depending on the shipping method used.
How to return merchandise?
What is your return policy? We will gladly accept the return or exchange of any unworn, unaltered garment with tags intact within 30 days of purchase. Tuxedo shirts and socks are the only items that cannot be returned or exchanged once removed from original packaging. All other merchandise MUST be returned in its original carton, including all packing materials, such as hanger and garment bag. Shoes must be returned in new condition AND original shoebox for credit. Shipping charges are non-refundable. All returns must be able to be resold as "brand new" again. Garments that are returned with heavy household odors, including cigarette smoke, will not be accepted as a return and will be shipped back to customer. Garments that have been dry cleaned or laundered cannot be returned for a refund. These garments would be considered a final sale. Returns will not be accepted FOR ANY REASON if the original tag(s) have been removed. These garments cannot be sold as new again. Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund. Customer is responsible for return shipping charges. Merchandise purchased on a credit card will be refunded to the original card only. We will do everything possible to expedite the handling of your return. Please allow sufficient time for us to receive and inspect the merchandise. On credit card refunds, please allow one billing cycle for credit to appear. We appreciate your patience with this process. Please note that returns WILL NOT be accepted without a Return Authorization Number. Orders that are shipped back to us without an RA# are subject to a 20% restocking fee.
If you are not 100% satisfied with your purchase from us, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
In order to return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain a return authorization number, please either email us at firstname.lastname@example.org or call customer service at 1 (888) 889-7611 during business hours (11am - 7pm PST).
Once you receive your RMA number, please include your RMA number with your returned items and send the package to:
Please return your item(s) using a shipping service that provides you with a tracking number (such as UPS, Fedex, USPS, etc) so you can keep track of your return.
Once we receive and process your return, we will refund your credit card for the full product amount. (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility).